The use of an effective customer service support system has provided firms an effective way to improve their order taking process. This is especially true for those that depend on incoming customer calls that wishes to make an order. By using a live answering service, a company is able to deal with customer calls in a much more efficient manner. They can answer all calls that are coming to them and, at the same time, reduce the amount of calls that they would have to drop because there are just too many calls to answer. In this way, they can then increase their chances of making a profit from each call they answer.
Despite what critics are saying, the use of an effective order processing system has been proven to be effective. Given the number of satisfied firms that has used a live answering service, this can be seen as the truth.