The concept of business answering service are not new anymore. However, some companies have ignored the importance of putting up an in-house contact center or outsourcing answering services to telemarketing service providers. Others just don't see how inabilities to answer phone calls can lead to a higher risk of losing business.
With an answering service, every firm won't be anymore filled with anxiety of missing calls. Be it an emergency dial or taking an order, answering service meets customer demands.
Achieving both business growth and high-caliber customer service can be made possible by creating a 24/7 live answering service. A round-the clock service gives prospects twenty-four hours a day in all seven days of the week to initiate a dialogue.
Moreover, customers who are tired of voice mails and recordings will be stimulated to transact business or diffuse questions when they are making a conversation with a live human. Aside from the telephone, the internet can be utilized as an effective medium through a live chat support.
For the record, various industries have invested on answering service. They include, but not limited to:
• Professionals, particularly doctors and lawyers
• Sales people who do not want to miss sales leads
• Small-scale firms which aspire to expand operations
• Field workers who need to be informed of add-on services or changes
• Sole proprietors
• Multinational corporations
• Service entities, i.e. insurance firms
There are no arguments about the relevance of answering service in business operations. The crucial part is to decide whether to build an in-house contact center or to contract a third party, which is a telemarketing firm.